WebFeb 28, 2024 · If you hear the test beeps, the next step is to test an Echo Call within Five9 - Go to step9. b. If you don’t hear the test beeps, you need to check your Five9 audio settings. 6. Set the correct audio device. Agent Desktop Plus: Click on Gear icon > Settings > Audio Devices. 7. Exit Five9 and then relaunch and log into Five9 again. a. WebApr 15, 2024 · Five9 recommends USB-connected headsets with noise-canceling features. Five9 does not recommend wireless (non-USB and analog) headsets because when more than 10 agents are active simultaneously, voice quality and other audio characteristics may be impacted, which would result in a customer experience of low quality. If you plan to …
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WebLaunch MAX. Select the Set Phone Number or Set Station ID option and type either your station ID or the softphone number configured in your CXone Softphone application. Set your agent state to Available. To connect to the CXone platform, click the Agent Leg Connect button in MAX and then click the green phone icon in the Incoming Call dialog of ... WebAug 27, 2024 · Five9 Headset Audio Issue Issue: You can’t hear customers Fix: Set your … green bay packaging scott patterson
How to Fix USB Headset Issues on Windows 10/11 ... - Auslogics Blog
WebAug 18, 2024 · To remove a Bluetooth pairing on a Mac, select System Preferences > Bluetooth > your headphones' name > X > Remove. To remove headphones on Windows 10, open the Action Center and select … WebDouble-click on the device that represents your microphone. The Microphone Properties … WebJul 12, 2024 · Skype-version 8.13.0.2 (latest) The problem with the missing setting for "Ringing" occured when Skype change into its new format some months back. Really simple: it used to be 3 audio settings, now there are only 2. The result is that you cannot set the computer speakers to "ring" while using the usual headset. green bay packaging hunt valley md